If you can't find the answer, please send email to  or contact our software department  @ 03-42941872 / 03-4293 1872 for further assistant.

Our Support Team :

  • We have a group of  professional team that skilled and trained to serve you at all the time. Please click link below for our sample of contract
Sample Contract


CL-928i, CL-918S, WE-88, WE-68, WE-68N, CL-618A, CL-918i & CL-385B
Q1. Machine Not Responding During WELCOME Screen
  • Sensor error.  Kindly contact us for replacement.
Q2. Machine Keep on Beeping.
  • Transaction full. Kindly download the transaction to USB Flash Disk and perform a full deletion of transaction thru machine.
Q3. Fingerprint Verification Failed.
  • Check that your finger did not injure or scratch
  • Place your finger again in the scanner correctly.
  • Have the person’s fingerprint delete and re-register again.
Q4. Fingerprint Verified, but No Record on Report.
  • Check that transaction does not full (Ref: 2).
  • Check that Computer date format is (MM/DD/YYYY) & (MMMM/DD/YYYY).
  • Check that AGL file is not empty.
  • Check that scanner is working properly.
Q5. Keyboard No Response
  • Keyboard error. Kindly contact us for replacement.
Q6. Others, LCD Moving, Capture Speed Delay & etc.
  • Main board error.
SG-08T / SG-09N / SG-10N
Q1. Unable to Detect Machine / No Respond
  • Check that the USB Port is working / running properly.
  • Change to other USB Port.
  • Check that the cable is in good condition.
Q2. Unable to Scan Report / No Data
  • Press and hold the button, while scan for report.
  • Check to confirm the computer time is correct, because the device is synchronizing with computer time.
Q3. Machine Keep On Beeping
  • Download the transaction and perform full deletion.
  • Reset machine time.
  • Change the machine “Lithium” battery.
Q4. Device Can’t Capture the Proximity Station Point
  • Proximity point malfunctioning. Kindly replace a new one.
  • Download the transaction and delete the older and previous record.
  • Reset device time.
Q5. Wireless Communication Data Collector Keep on Beeping
  • Download the transaction to PMS System as the memory FULL.
  • Change the rechargeable battery.

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